Refund Policy

To make the process transparent, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

In plain terms, start the request through support@nubybay.shop. After approval, nuby supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders.

For dependable support, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete.

For dependable support, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

As a practical matter, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy.

Authorized return address: 2212 Short St, Denbo, Pennsylvania, 15429, United States

Refund and exchange support: support@nubybay.shop or 512-204-5454, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybay.shop
Phone: 512-204-5454
Physical address: 2212 Short St, Denbo, Pennsylvania, 15429, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)