FAQ

How do I reach customer service?
As the applicable store rule, email support@nubybay.shop, call 512-204-5454, or write to 2212 Short St, Denbo, Pennsylvania, 15429, United States. Hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How are processing and transit timed?
For clarity, processing is 1-2 business days; once the parcel ships, estimated transit is 4-6 business days.

What is the return and exchange window?
Under this customer standard, it is 30 days from delivery for no-reason returns and exchanges. We bear approved return-shipping costs for those and quality claims. Personalized items, clearance/Final Sale merchandise, gift cards, and opened intimate/hygiene-sensitive products are preference-return exclusions without limiting defect, damage, mis-shipment, or shortage rights.

Is U.S. standard shipping free?
From a customer-service perspective, yes. All orders shipped within the United States receive free standard delivery and post-dispatch tracking; no other countries are served.

Which payment methods are listed?
As a practical matter, in USD checkout, the supported cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Which product categories are available?
For easy reference, our current assortment includes baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, serving feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Refer to each listing for the precise product facts, included items, available choices, and stock status.

When does the original payment account receive credit?
In keeping with our customer promise, banks and card issuers generally display an issued, approved refund in 5-10 business days.

What is the cancellation deadline?
As a practical matter, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

Merchant Information
Brand/store name: nuby
Contact email: support@nubybay.shop
Phone: 512-204-5454
Physical address: 2212 Short St, Denbo, Pennsylvania, 15429, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)