Payment Policy

About Credit/Debit Card

From a customer-service perspective, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout.

From a customer-service perspective, secure payment data is handled by Shopify and authorized processors rather than stored in full by nuby; complete card numbers and verification codes are not retained. Issuers independently decide whether to approve, decline, verify, or place a temporary hold.

As a practical matter, provide current billing and contact details so authorization can be completed. We may stop a payment that cannot be approved or carries material fraud risk, and we collect taxes in accordance with applicable law.

As the applicable store rule, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released.

Payment assistance: support@nubybay.shop or 512-204-5454, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybay.shop
Phone: 512-204-5454
Physical address: 2212 Short St, Denbo, Pennsylvania, 15429, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)